Privacy policy

Effective date: January 1, 2026

Raquel Roche ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have about how it is used.

Information we collect

We collect:

• Account information you provide when you make a purchase or create an account, such as your name, email address, shipping and billing address, and phone number.
• Order information, including the products you purchase, payment information processed by our payment partners, and shipping details.
• Communications you send us, including any inquiries, appointment requests, or support messages.
• Site usage data, such as pages viewed, IP address, and device type, collected through analytics.

How we use your information

• To process and fulfill orders and communicate with you about them.
• To respond to inquiries and provide customer service.
• To send you marketing communications, only if you have opted in.
• To improve and personalize the site experience.
• To comply with legal obligations and prevent fraud.

Sharing

We do not sell your personal information. We share information only with service providers who help us operate (payment processors, shipping carriers, email providers) and only as needed to provide their services.

Your rights

You can request access to, correction of, or deletion of your personal information at any time by contacting us at hello@raquelroche.com.

Cookies

We use a small number of essential and analytics cookies to operate the site. You can control cookies through your browser settings.

Contact

For any privacy questions, write to hello@raquelroche.com.